Live Chat
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Why Live Chat is Better Than Voice
Research shows that people prefer Live Chat over email, social media and phone support. It is quick, efficient and convenient. However, the many benefits go far beyond just a fast and more convenient way to get in touch with a company’s customer service team.
As a business owner, Live Chat is known to boost productivity and helps you to know your customers better, therefore, enabling you to inform them of your products and services in the correct way.
Swat Marketing Solutions focuses on improving a customer’s experience while collecting the necessary data. Having Live Chat will lead to greater success as it is part of your customer support initiative.
- A great way to connect with prospective and new customers and helps with customer acquisition and onboarding.
- Research shows that those who use Live Chat are 2.8 times more likely to end up in a conversion.
- Enables you to set the tone and adjust to fit the current and potential customer.
- With Live Chat there is a better indication of the persons needs, therefore, can reduce repetition.
- By expanding your instant availability to 24/7 support, customers feel their answers can be answered quickly.
- Increases customer engagement for a better experience, with the results giving you and edge over competitors.
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